FAQs

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Frequently Asked Questions

Everything you need to know about our bamboo-soft essentials, from fabric care to shipping.

🌿 Our Products & Fabric

What makes Kiddie Kips clothing different?

Our pieces are crafted from our Signature Mridu Fabric Blends — primarily viscose from bamboo responsibly sourced and Organic cotton chosen for buttery softness, breathability, and durability. They're designed to feel gentle on delicate skin while standing up to everyday play.

Is bamboo viscose safe for babies and kids with sensitive skin?

Yes. Bamboo viscose is naturally soft, breathable, and hypoallergenic, making it a great choice for babies with sensitive skin or eczema-prone little ones. Many parents tell us they've seen less irritation after switching to our PJs.

Are your fabrics certified?

Our manufacturing partners hold internationally recognized certifications including OEKO-TEX Standard 100, ETKO, and RINA FSC-COC — meaning our fabrics are tested for harmful substances and produced responsibly.

Where are your clothes made?

Our products are crafted in facilities that uphold high global standards in safety, sustainability, and ethical production. You can read more on our Our Fabric page.

Are buttons and snaps child-safe?

Yes. We use push-button (snap) closures on our bodysuits and burpy bibs — chosen for safety and ease during diaper changes.

📏 Sizing & Fit

How do I find the right size for my child?

Each product page includes a detailed size chart. We recommend measuring your child and comparing to the chart rather than relying on age alone, since babies and toddlers grow at different rates.

Do your clothes shrink after washing?

Bamboo viscose can shrink slightly if washed in hot water or tumble-dried on high. We recommend a cool wash and tumble-dry low (or line-dry) to keep the fit just right.

What if I'm between sizes?

We generally suggest sizing up — your little one will get longer wear, and bamboo's natural stretch keeps the fit comfortable.

🫧 Care Instructions

How do I wash Kiddie Kips clothing?

Machine wash cold with like colors on a gentle cycle. Tumble-dry low or line-dry. Avoid bleach and fabric softeners — they can break down the bamboo fibers over time.

Will the colors fade?

With proper care (cold wash, low heat), our prints and colors stay vibrant wash after wash. Washing inside-out helps preserve prints longer.

📦 Shipping

Do you offer free shipping?

Yes — we offer free shipping on orders above $25 within the U.S.

How long does shipping take?

Orders are typically processed within 1–2 business days and arrive within standard delivery windows after dispatch. You'll receive a tracking link by email once your order ships.

Do you ship internationally?

We primarily ship within the United States. If you'd like to order from outside the U.S., please reach out to us. We can review international requests on a case-by-case basis, as availability and customs fees may vary.

What if my package is lost, damaged, or delivered to the wrong address?

Reach out to us right away through our Contact page and we'll help resolve it. Please double-check your shipping address at checkout — we're unable to modify it once an order is processing, and packages returned due to address issues are subject to a $10 fee.

↩️ Returns & Refunds

What is your return policy?

We accept returns within 21 days of the order date, as long as items are unwashed, unworn, in original condition, with tags attached, and in original packaging.

How do I start a return?

Submit a request through our return portal. Once approved, we'll provide a prepaid return shipping label. A $10 return shipping fee will be deducted from your refund.

Do you offer exchanges?

We don't offer direct exchanges. If you'd like a different size, color, or style, please place a new order and return the original item for a refund (within 14 days of receipt, unused and with tags).

When will I get my refund?

Once we receive and inspect your return (allow 5–10 business days), we'll email you. Approved refunds are credited to your original payment method within 5–10 business days.

Can I combine returns from multiple orders into one package?

No — please process each order separately through the return portal. Combined returns are subject to a $10 fee per order.

💳 Orders & Payment

What payment methods do you accept?

We accept American Express, Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal.

Can I modify or cancel my order after placing it?

Once an order is being processed, we're unable to make changes — including shipping address. Please review your order carefully before confirming.

Do you offer discounts for first-time shoppers?

Yes! Sign up for our newsletter to save 10% off your first purchase, plus get early access to special offers and giveaways.

💌 Contact & Other

How do I contact customer service?

You can reach us through our Contact page, via live chat during normal business hours, or by messaging us on Instagram, Facebook (@KiddieKips).

Do you have an affiliate or rewards program?

Yes — we have an affiliate program. You can register here to earn by sharing Kiddie Kips with your community.

Will sold-out items be restocked?

We design in small, thoughtful batches, so some prints are limited. Sign up for our newsletter or follow us on social media to hear about restocks first.

Still have questions?

We'd love to help. Reach out and we'll get back to you within 1 business day.

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