Return Policy

Kiddie Kips will gladly accept returns of products purchased directly from our website! If you purchased from a retailer, please contact the retailer for additional details on how to return.

  • Within 21 days of the order date.
  • In original condition.
  • Unwashed and unworn
    With tags and in original packaging.
  • A return shipping label and instructions will be provided when your return is approved from here. We provide you with a return label at $10, and it will be deducted from your total refund amount.
  • Packages that are sent back for insufficient address, refused package, could not deliver, mailbox full, or any reason beyond our control are subject to a $10 fee, which will be deducted from your original purchase upon issuing a refund. Ensure your address is correct at checkout, as we cannot change information once the order is being processed.
  • Packages sent back without using our provided shipping label and using our return center will delay your return process 20+ days. We are not responsible for customers who send back items outside of our policies stated above and choose to return by personal couriers and shipping labels. If your item(s) are not delivered, no tracking and/or states delivered, but our warehouse has not received it, we reserve the right to decline your refund and return. No Exceptions.
  • At this time, we do not allow returns from different orders to be combined. Each order must be individually processed through our return portal and sent separately. A fee of $10 per order will be charged if you combine returns into the same package.

Pack all the returned items, along with a print off of your return authorization slip securely in a box. You can use the box items arrived in or another box if you prefer.

Please do not combine returns from multiple orders. Each order must be individually processed through our return portal and sent separately. A fee of $10 per order will be charged if you combine returns into the same package.

Affix the provided shipping label and ship the package back using the courier stated on your shipping label (e.g., USPS, UPS, FedEx). The return address for the package is:

Kiddie Kips
ATTN: RETURNS DEPT
P.O. Box # 8550
11110 SUNSET HILLS RD
RESTON, VA 20195

NOTE: For the safety of those who handle returns, please do NOT use staples to close your package!

Please allow 5-10 business days to process all returns. Once approved, you will be notified via email, and the refund will be credited to your original form(s) of payment.

We do not offer exchanges. If you would like to exchange an item for a different color, size, or style, please place a new order for that item and send back the original order that is unused, unwashed and in the same packaging that you received it with the original tags attached for a refund within 14 calendar days of receipt.

We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned items within 5-10 business days. We will also notify you of the approval or rejection of your refund via our return portal.
  • Refunds are issued back to the original form of payment(s).
  • Refund will be processed and a credit will automatically be applied to the original method(s) of payment within 5-10 business days.